Course curriculum

  • 2

    Chapter One: Conflict Management - Skills & Capabilities

    • Part One - The Conflict Window & Emotional Regulation

    • Part Two: The Conflict Window & Emotional Resilience

  • 3

    Chapter Two: Understanding Bad Fighting Habits

    • Part One: Common Habits When Communicating in Conflict

    • Part Two: Common Habits When Responding in Conflict

  • 4

    Chapter Three: Understanding How Narratives Hijack Conflicts

    • Part One: Accounting for Narratives & Past Unresolved Hurts in Conflict

    • Part Two: Understanding Where Narratives Originate From

    • Part Three: How to Neutralize Narratives in Conflict

  • 5

    Chapter Four: Communication Skills & Techniques for Difficult Conflicts

    • Part One: Guidelines for Speakers & Initiators of Conflict

    • Part Two: Guidelines for Responders & Listeners in Conflict

    • Part Three: Structures to Order & Organize Conflicts for Better Navigation