Course curriculum
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2
Chapter One: Conflict Management - Skills & Capabilities
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Part One - The Conflict Window & Emotional Regulation
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Part Two: The Conflict Window & Emotional Resilience
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3
Chapter Two: Understanding Bad Fighting Habits
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Part One: Common Habits When Communicating in Conflict
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Part Two: Common Habits When Responding in Conflict
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4
Chapter Three: Understanding How Narratives Hijack Conflicts
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Part One: Accounting for Narratives & Past Unresolved Hurts in Conflict
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Part Two: Understanding Where Narratives Originate From
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Part Three: How to Neutralize Narratives in Conflict
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5
Chapter Four: Communication Skills & Techniques for Difficult Conflicts
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Part One: Guidelines for Speakers & Initiators of Conflict
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Part Two: Guidelines for Responders & Listeners in Conflict
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Part Three: Structures to Order & Organize Conflicts for Better Navigation
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